e&

e& CX Solutions

Prepared by Dialgia Group

A letter to the e& CX leadership team

Before the proposal,
a few honest words.

Dear e& CX Solutions leadership,

Thank you for the time your teams have already given us. You did not ask for a sales pitch, and this is not one. What follows in the proposal is our honest read of where your digital front door stands today, and what we believe it should become for a group that serves 170 million customers across 16 markets.

I want to be candid about how we like to work. We would rather tell you something uncomfortable early than manage a difficult conversation later. We put our scope, our timeline and our commercials in writing, in plain language, and we hold ourselves to them. If we get something wrong — and on a build of this ambition, something always does — you will hear it from us before you hear it from anyone else.

Trust, in our experience, is not claimed in a deck. It is earned in the small things: the demo that runs on the day it was promised, the change request absorbed without drama, the AI assistant that says “I don’t know” instead of inventing an answer about your business. Everything we build for you is yours — the code, the content, the models, the documentation — with no lock-in and no dependency on us to keep it moving.

And we are not looking for a project. We are looking for a partnership where our success is measured the way yours is: qualified client enquiries, stronger candidate quality, lower cost per hire, and a brand online that finally matches the one you have built in the real world.

We would be proud to do this work with you. Whenever you are ready, the full proposal is one click away — and my inbox is always open.

Graham Kelly

Chief Executive Officer, Dialgia Group

hello@dialgiagroup.com

Transparency

Fixed scope, fixed price, one shared board. You see the build as it happens — not a reveal at the end. If something slips, you hear it from us first.

Trust

Your brand, your data, your platform. Everything we create is handed over with full ownership, documentation and no lock-in of any kind.

Partnership

We measure ourselves on your outcomes — qualified enquiries, quality applications, cost per hire — long after launch day.

We never sell or share these details. You can change or opt out of proposal notification emails at any time.